Key Metrics
99.9%
Uptime
2.3min
Response Time
40%
Cost Reduction
94%
Auto Resolution
35%
Csat Improvement
100+
Enterprise Deployments
Enterprises receive customer feedback across 15+ channels but lack unified visibility. Manual analysis is slow, inconsistent, and misses critical insights. Response times are measured in days, not minutes.
Built an enterprise-grade platform using IBM Granite AI with RAG architecture for intelligent feedback analysis. The system provides multi-channel integration, automated sentiment analysis, smart prioritization, and brand-consistent response generation.
94% auto-resolution rate for customer feedback, 2.3-minute average response time, 35% improvement in customer loyalty (CSAT), 40% cost reduction vs traditional solutions, 100+ enterprise deployments, 99.9% platform uptime guarantee.
About This Project
An enterprise-grade platform that transforms customer reviews, comments, and support tickets into actionable insights using IBM Granite AI. CX Miner automates the entire feedback management workflow with intelligent prioritization and brand-consistent response generation.